Pratiqo
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Legal documents

Code of Conduct

Find the rules that apply to Pratiqo, its marketplace services, and its self-paced learning products.

Last updated: mai 2026

Please note

These documents are written to be clear and operational. Some sections related to new products or markets may remain subject to legal review before commercial activation.

Code of Conduct — Pratiqo

Version: 2.0 · Last updated: May 2026

⚠️ Important: This Code of Conduct applies to anyone who uses Pratiqo. It supplements the other applicable legal documents (Terms of Service, Teacher Terms, Cancellation Policy, Privacy Policy). Where mandatory law conflicts with anything below, the law prevails. This document is not legal advice and may evolve.

1. Purpose and scope

This Code of Conduct sets the behavioural and safety rules that apply to everyone using Pratiqo: students, teachers, parents, legal guardians, visitors, and anyone communicating through the platform.

It applies to:

  • all communications through Pratiqo's in-app messaging, account-linked email, calls, or any other channel made available by Pratiqo;
  • online lessons, in-person lessons (at home, in a studio, in a public place, or other venue);
  • profiles, reviews, comments, published resources, and any other content visible on Pratiqo;
  • group sessions when offered;
  • any service-related interaction, before, during, or after a booking.

Continued use of Pratiqo constitutes acceptance of this Code.

2. Respectful conduct

Every interaction on Pratiqo must remain respectful, professional, and consistent with a learning environment.

The following are prohibited, in particular:

  • harassment, intimidation, threats, insults, bullying, and abusive language;
  • discrimination based on origin, colour, religion, sex, gender, sexual orientation, gender identity or expression, age, disability, civil status, or any other ground protected by the Quebec Charter of Human Rights and Freedoms or any other applicable law;
  • sexual, violent, degrading, or hateful remarks;
  • pressure, manipulation, coercion, or ultimatums in a learning relationship;
  • content that is illegal under Canadian or Quebec law or under the law of the user's place of residence.

3. Professional boundaries

The relationship between a teacher and a student must remain strictly professional and focused on the educational purpose.

  • No romantic, sexual, suggestive, or inappropriate conduct between a teacher and a student in the context of the lesson.
  • No unnecessary private contact: communications must stay on Pratiqo messaging until a pedagogical relationship is established, except where an off-platform exchange is strictly necessary to deliver the lesson (e.g., arrival details for a home lesson).
  • No requests for personal information that is not necessary for the lesson (e.g., social insurance number, private photos, romantic life, detailed family situation).
  • No gifts, favours, personal arrangements, or financial pressure that may create a conflict of interest or a dependency.
  • A teacher must not use their role to influence a student's personal decisions (career, finances, beliefs, relationships).

4. Minors and vulnerable users

Pratiqo applies heightened vigilance to situations involving minors or vulnerable users.

4.1 General rules

  • For any student who is a minor, a parent or legal guardian must authorize the lesson and is encouraged to be present or readily reachable during the lesson.
  • Lessons involving minors must take place in appropriate, observable, and safe environments: an open or readily accessible area (living room, study room, library, professional studio), never a closed bedroom or an isolated space without possible supervision.
  • No secret communications with a minor (private channel hidden from the parent, encrypted application unrelated to the lesson, requests to hide messages).
  • No private relationship with a minor outside the educational purpose.
  • Any concern about the safety, health, integrity, or well-being of a minor must be reported promptly to support@pratiqo.ca. In an emergency, contact emergency services first (911 in Canada).
  • Pratiqo may, to the extent permitted by law, remove an account that presents a risk to minors, even in the absence of a formal complaint.

4.2 Home lessons with minors — additional requirements

For home lessons involving minor students, additional requirements may apply to teachers:

  • Background check: Pratiqo may require a teacher who wishes to offer home lessons with minors to submit a criminal-record check (including the "vulnerable sector" component when that option is available) through an approved provider or a competent Canadian police authority. The detail of the process, the required documents, and the timelines are shown in the teacher dashboard when the feature is enabled on the account. Pratiqo does not represent that a check has been completed unless the corresponding status is explicitly displayed on the relevant teacher's profile or dashboard.
  • Parental presence: A parent or legal guardian must be physically present in the residence or readily reachable from another area of the same residence for the duration of the lesson.
  • Visible space: The lesson must take place in a shared living area (living room, kitchen, dining room, library) or in a clearly visible space. Closed doors without a visible window are prohibited.
  • Pre-lesson communication: The teacher must use the Pratiqo messaging platform to confirm the address and arrangements with the parent or guardian before travelling.

Note: The background-check requirement applies when the "home lessons with minors" feature is enabled in the account settings. Pratiqo may enable or disable this feature based on the results of the check or in the absence of a completed check. No public claim that Pratiqo has verified a teacher's background is made unless that status is explicitly and individually displayed by the platform.

5. Safe in-person and home lessons

In-person lessons must take place in a healthy, respectful, and learning-appropriate environment.

  • The following are incompatible with a Pratiqo lesson: weapons on the premises, illegal-substance use, evident intoxication, aggressive behaviour, dangerous or unsecured animals, and any clearly unsanitary or unsafe location.
  • Both the teacher and the student may interrupt or end a lesson when safety is at risk; they may leave the premises without notice and report the situation to Pratiqo.
  • Home addresses and private location information must be handled with care: used only for lesson purposes, stored securely, and never published in profiles, reviews, or public communications.
  • Teachers must ensure that their own teaching premises (studio, professional residence) comply with applicable rules (fire safety, accessibility, hygiene, permitted occupancy).

6. Online safety

Online lessons and digital communications are subject to clear rules as well.

  • No recording of a lesson, call, message thread, or video call without the explicit consent of all participants.
  • No sharing of lesson links, screenshots, recordings, or personal information of another user without their consent.
  • No inappropriate background or content during a video lesson (nudity, sexual content, hateful speech, visible violent material).
  • No impersonation: use your real name or your accurate professional name, do not pretend to be another person, and do not create secondary accounts to bypass a suspension.
  • Protect your own Pratiqo credentials and do not share them.

7. Academic integrity

Pratiqo supports learning, guidance, practice, and student progression. The platform is not a service for completing work on a student's behalf.

The following are prohibited, in particular:

  • completing on behalf of a student an exam, test, graded assignment, admission application, scholarship submission, essay, or any other evaluated work, online or remote, where doing so would be considered dishonest by the relevant institution;
  • cheating, plagiarism, fabricating results, document forgery, and false representation of identity or qualifications;
  • sharing answers, confidential exam questions, or material obtained in violation of an institution's rules;
  • false attestations of attendance, progression, or proficiency level.

Help with understanding, review, guided practice, correction, pedagogical translation, and study coaching is encouraged.

8. Payments and off-platform solicitation

All transactions related to a lesson booked through Pratiqo must be processed through the platform.

  • It is prohibited to ask any user to bypass Pratiqo's payment, booking, messaging, or payout systems.
  • Any off-platform payment solicitation for a booking discovered through Pratiqo (Interac, cash, bank transfer, other apps, other websites) is prohibited, whether the request comes from a teacher or a student.
  • Also prohibited: fee avoidance, fake bookings, fake cancellations, review manipulation, abuse of promotional codes, refund abuse, and misuse of segment-restricted offers.
  • Pratiqo may, subject to applicable law, suspend or close an account involved in such conduct and hold related payouts.

9. Reviews, profiles, and platform content

Profiles, reviews, and content published on Pratiqo must be honest and accurate.

  • Profiles must reflect a real professional identity and truthful qualifications, experience, or credentials. No fabricated titles, diplomas, certifications, or licences.
  • Reviews must be based on a real experience of the service. Prohibited: fake reviews, reviews exchanged for benefits, retaliatory reviews, pressuring a user to obtain or modify a review, and any organized manipulation of ratings.
  • Prohibited content on the platform: anything offensive, illegal, counterfeit, deceptive, defamatory, non-consensual intimate, or infringing on a third party's intellectual property.
  • No forged, deceptively AI-generated, or otherwise inauthentic diplomas, certifications, or attestations. AI tools may be used to prepare teaching material, but not to fabricate identity, qualifications, or reviews.

10. Reporting

Any breach of this Code may be reported to Pratiqo.

  • How to report: through the "Report" button on the relevant profile or conversation, or by email to support@pratiqo.ca.
  • Useful information: date of the lesson or incident, profile of the person concerned, relevant screenshots or messages, and a factual summary of the situation.
  • Confidentiality: the reporter's identity is handled confidentially unless legal disclosure is required.
  • Internal review: Pratiqo may, to the extent permitted by law, review platform messages, booking records, account history, and other relevant information when assessing a report.
  • Emergency: in case of immediate danger, contact emergency services first (911 in Canada). Pratiqo is not an emergency service and cannot intervene physically.

For general inquiries: info@pratiqo.ca. For formal notices: marc-andre.theberge@pratiqo.ca.

11. Enforcement

When a breach is established, Pratiqo may, depending on the seriousness, evidence, history, risk, recurrence, and applicable legal obligations, take one or more of the following measures:

  • notice of non-compliance with marketplace standards;
  • content removal (review, profile, message, photo, document);
  • booking cancellation;
  • temporary feature restriction;
  • account suspension;
  • permanent account termination;
  • payment or payout holds where permitted by applicable policies and law;
  • referral to the competent authorities where required by law or where appropriate to protect a person.

These measures are taken subject to applicable law and to the other contractual documents (Terms of Service, Teacher Terms, Cancellation Policy).

12. Appeals and review

A person affected by an enforcement decision may request a review by writing to support@pratiqo.ca and providing:

  • their account identifier or registration email;
  • a factual description of the circumstances;
  • any relevant evidence (screenshots, context, possible witnesses).

Pratiqo may uphold, adjust, or lift the measure. Pratiqo may maintain a measure where user safety, legal compliance, platform integrity, or the protection of a minor justifies it. Nothing in this section limits any legal remedy that may be available.

13. Relationship with other policies

This Code of Conduct supplements and must be read together with:

If there is a conflict between this Code and one of those documents on an administrative, financial, or contractual matter, the document specific to that matter governs, subject to mandatory applicable law.

Cours Pratiqo Inc. — Saint-Georges, Québec, Canada

support: support@pratiqo.ca general: info@pratiqo.ca management: marc-andre.theberge@pratiqo.ca

This document was originally drafted in French in compliance with the Charter of the French Language of Québec. The English version is provided as a courtesy translation.